My Salesperson Tests my Tech Skills–I won

“Dude, can I have this old phone as my desk phone?”  This was the question posed by my new salesperson, who proposed it to me earlier in the week.  At first, I thought he was joking, but after he asked me a half dozen or more times, I gave in and turned an analog telephone into a VoIP connection. 

Hearing the ringer of that phone and after cleaning it up to be presentable as a work phone, the question of old vs. new set off a debate in the office, “Is turning old equipment into usable tech something we should share on our website as one of our capabilities?” What bag of worms would we open?  Ultimately, the funny value won, and I decided that I would write a blog post about the experience and the decision we made about taking outdated equipment and trying to reinvigorate it, so an old piece of equipment found new life. 

Keltic Fish’s new pride and joy!

Technology Push–Always New and Improved

When it comes to technology, most of us agree that equipment is not made to last. We have become a throw-away society.  When speaking to customers, I like to emphasize that business equipment is designed to last three to five years. Though I am the type to push the life out of a device if possible.  The problem with technology and the equipment it spawns is the speed at which the new overtakes the old. Older devices slowdown, which makes them a burden on productivity. 

Business Demands the Most from Devices for Productivity

As a business owner, I know that I do not want to pay someone to reboot his or her computer everyday — waiting a half hour for the computer to become usable.  Yes, it is nice to have a fresh pot of coffee, but the long-term cost of employee’s time is not worth the cup of joe. 

Image is from A J. Gold Associates Research Report to read more on Replacing Enterprise PCs go visit: https://i.crn.com/sites/default/files/ckfinderimages/userfiles/images/crn/custom/INTELBCCSITENEW/WhitePaper_EnterpriseRefresh.pdf

Older Technology: It May Handle the Upgrade, but Is It Worth the Trouble?  

The short answer is no.  Just because it works does not mean we should use it.  As a VoIP Provider, I know that having this phone as part of our system assures that we lose many of the capabilities that are needed in the business world of the 21st century.  The 80’s phone does make phone calls. It does have a cool ringtone but that is about it.  The phone does not have the capability of putting a customer on hold, transferring to another extension, merging phone calls onto a conference call, and many more of the commonly used features that businesses depend on daily.   

Luckily, our system has a web interface that makes most of these features available, but the phone itself is still limited to its own inherent capabilities. The benefit of this phone is that it becomes a conversational piece that brings back memories from our childhoods. 

New Tech is Better–Even When the Old Tech Might Do

Yes, new tech can be expensive. It may seem like a significant cost to buy a new phone system, or to upgrade a three-year-old computer, but what is the cost of not changing compared to the benefit of upgrading? 

What is the cost of maintaining the old equipment? 

Is the old system capable of handling upgraded internet speeds etc.? 

Will productivity be compromised if the old system is maintained?

Is there greater value in upgrading than in remaining with the old equipment?

When the numbers no longer make sense to keep the old, then it is time to put money into new devices that makes doing business easier and more efficient. Just remember, not all new tech is created equally. Make smart investments by knowing what you are buying and by having a Manage Service Provider (MSP (aka Computer Geeks)) on speed dial (cough Keltic Fish). 

Your IT Super Heroes

Your Old Equipment Can Work: But Why Would You Want It To

Overall, I love the creativity of my staff! The latest tech is meant to make life easier, so why would you want to limit your capabilities to ’80’s equipment? Technology has progressed so much in speed, features, functions, and capabilities. Why would anyone want to digress in time to save a few dollars?

References: nngroup.com "The Need for Speed, 23 Years Later", 1998-2021, https://www.nngroup.com/articles/the-need-for-speed/
References: nngroup.com “The Need for Speed, 23 Years Later”, 1998-2021, https://www.nngroup.com/articles/the-need-for-speed/

The cost to your business’ bank account is not worth it. When you hear employees complain about their slow old computer, or that they cannot hear the person who is just called, it is time to do a price analysis. Define the cost to upgrade and the cost of not doing so. Yea, your employees may be acting like a Karen, but they may also have a significant point. Remember, when you need help with technology feel free to call us at Keltic Fish L.L.C. We will answer the phone at (775) 996-3761.

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